xfinity flex not showing home screen

That you would want on your customizable home screen also making initial sign in and settings control a routine. Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password.

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If youve completed the steps above and theres still no picture.

. Press the xfinity button x1 or flex or home button flex on your remote. I have unplugged both the Flex and the TV waited and plugged back in and the same thing happens. I actually tried to set this up a few.

Plug the power adapter into an electrical outlet and connect it to your Xfinity Flex streaming box then follow the on-screen prompts to activate. I have not been able to figure it out but I know that it is not the TV Eth. Use the up or down arrow buttons to get to privacy then press ok.

Xfinity Support on Reddit clarified that the error code ENT-22013 suggests that the Flex Box cannot reach the server to load the menu because of some API issue. This should bring the picture back by setting the resolution to 720. Well walk you through.

So on the lines of that just a simple flex home screen app where you could easily control the basic setup of the apps andor shows music etc. If it does try to set it back up. On the Services tab tap the Troubleshoot button in the Flex section.

You can then change to a different resolution by pressing the xfinity button on your remote and selecting the gear icon Settings Device Settings Video. Confirm that the TV is set to the proper input. Try holding the wps button on the bottom for 7 seconds.

It should bring up a screen asking if you want to disconnect from the WiFi. You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box youre trying to fix. You can then change to a different resolution by pressing the xfinity button on your remote and selecting the gear icon Settings Device Settings Video.

Connecting to your entertainment experience then there are three dots that look like it is doing something but it just stays on this screen. Connect it to Ethernet then reboot let it stay for apx 15mins. Yes to all the above.

When using streaming apps any of them my flex box will go dark for about 5 seconds then return me to the Home Screen. Press Exit Exit Exit 720 on your Xfinity remote. No matter what I do it is stuck on the screen that says Welcome.

Thank you for the helpful response. Navigate to and click on apps. It looks like something is wrong on Comcasts end since Xfinity Flex is not working for many but there is no official word from the service provider right now.

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